Política de reembolso

SASHA BLAKE – RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. CHARGES APPLY.

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. The order must meet the following conditions:

  1. The order still contains all appropriate parts, components, and the packaging has arrived exactly as the product.
  2. Normal handling of the product is evident; damage due to careless handling is excluded.
  3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
  4. The product was found to be defective immediately upon receipt.
  5. We reserve the right to charge the customer for shipping costs.
  6. The return will be processed within 7 business days and, if the conditions are met, the return will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

How do I return my order?

If your order meets the above conditions, please follow these steps to initiate the return process:

  • Send an email to: helloshashablake@gmail.com
  • Make sure the email includes the following:
    • Order number
    • Reason for the return request
    • Photo of the product in case of damage
    • Customer's full name
    • Customer's address

We will then get in touch with you and provide the return address. Never send the return to the sender — we will provide you with the correct address after you contact us. You, the customer, are responsible for the return shipping costs.

A. CANCELLATION CONDITIONS

Right of cancellation

The cancellation period is 14 days from the day on which you or a third party designated by you, other than the carrier, received or accepted the last goods.

Since we operate a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, which means a refund upon receipt of goods is not possible.

To exercise your right of cancellation, you must inform us, Sasha Blake, by means of a clear statement (for example, by email) of your decision to withdraw from this contract. The cancellation is complete once we have received the goods. The cost of returning the goods shall be borne by the buyer.

Note on in-transit shipments

As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. You are of course welcome to notify us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (except for additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.

SASHA BLAKE – REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at helloshashablake@gmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helloshashablake@gmail.com and send your item to the address we provide.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.