Refund policy

At Shasha Blake, we want you to be completely satisfied with your purchase. If you are not entirely happy with your items, we offer a straightforward 30-day return policy.

Return Summary

  • Return Window: 30 calendar days from the date of package delivery.
  • Item Condition: Unused, unworn, unwashed, with all original tags attached and in original packaging.
  • Restocking Fee: $0.00 (No restocking fee).
  • Return Method: By Mail.

How to Initiate a Return

  1. Contact our customer support team at hello@shashablake.com within 30 days of receiving your order. Include your Order Number, Full Name, and the reason for the return.
  2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) along with the designated return address instructions.
  3. Pack the item securely in its original packaging and mail it to the provided return address using a trackable shipping service.

Please note: Do not send returns to the address on your shipping package without contacting us first, as returns sent without an RMA cannot be processed.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at hello@shashablake.com with clear photos of the issue. We will evaluate the claim and send a replacement or issue a full refund at no extra cost to you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Processing Timeframe

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 3 to 5 business days. Please note that your credit card issuer or bank may take additional time to post the credit to your account.

Non-Returnable Items

For health and hygiene reasons, certain items cannot be returned unless defective:

  • Intimate apparel, swimwear, and undergarments
  • Gift cards
  • Final sale items clearly marked as non-returnable

Contact Information for Returns

Santo Ecom LLC d/b/a Shasha Blake
Address: 8206 Louisiana Blvd NE Ste A #9887, Albuquerque, NM 87113-1738, USA
Email: hello@shashablake.com
Phone: +1 (505) 496-2455