Shipping policy
At Shasha Blake, operated by Santo Ecom LLC, we strive to deliver your fashion items in a timely and transparent manner. Below you will find detailed information regarding our shipping rates, processing times, and transit estimates.
Shipping Rates & Transit Times
We offer flat-rate shipping and free shipping thresholds for our major delivery destinations:
| Destination | Order Value | Shipping Cost | Estimated Transit Time |
|---|---|---|---|
| United States | Under $90.00 | $9.95 Flat Rate | 6 – 12 Business Days |
| United States | $90.00 and over | FREE Shipping | 6 – 12 Business Days |
Order Processing Time
- Handling Time: 1 – 3 business days (Monday to Friday). Orders placed on weekends or national holidays will begin processing on the following business day.
- Order Cutoff Time: 5:00 PM MST (Mountain Standard Time). Orders placed after cutoff time will begin processing the next business day.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a carrier tracking number. You can track your package in real-time through our tracking link provided in your email.
Damaged, Lost, or Delayed Packages
If your package is damaged upon arrival or delayed beyond estimated delivery times, please contact our support team at hello@shashablake.com with your order number. We will work directly with the courier to resolve the issue promptly.
Contact Information
Official Business Name: Santo Ecom LLC
Trade / Brand Name: Shasha Blake
State of Registration: New Mexico, United States
Physical & Registered Address: 8206 Louisiana Blvd NE Ste A #9887, Albuquerque, NM 87113-1738, United States
Customer Support Email: hello@shashablake.com
Phone Number: +1 (505) 496-2455